Refund and Cancellation Policy

Effective TBD

For diners

Orders on a Trotly ordering site are placed with, and paid to, the restaurant.

Before payment: you can leave checkout at any time; nothing is charged.
If the restaurant cancels your order: you get a full refund automatically to the card you paid with. Refunds usually appear within 5 to 10 business days, depending on your bank.
Problems with your food or order (missing items, wrong order, quality): contact the restaurant directly. Refunds for these are at the restaurant's discretion.
Website or payment problems (charged twice, charged for an order that never went through): email hello@trotly.ca and we'll sort it out with the restaurant.

Cancelling a paid order refunds the diner in full automatically, and we return our commission on that order. On a partial refund, we return the matching share.
Stripe's processing fee is not returned by Stripe on refunds.
A cancellation can't be undone once confirmed.
You can stop using Trotly at any time; see our Terms.

All amounts are in Canadian dollars.

hello@trotly.ca · Trotly, Vancouver, British Columbia, Canada